Vulnerability assessment and management.

Continuous monitoring of IT infrastructure to detect and resolve issues proactively.

Incident / threat detection and response.

Security awareness training for employees.

User Support and Help Desk

Microsoft 365 Configuration and Security Management across core 365 services (Entra ID, Intune, O365)

Cloud migration strategy and implementation.

Cloud security assessment and configuration.

Hybrid cloud architecture design and implementation.

Microsoft productivity tools: Managing and supporting SaaS applications used by the client organization.

Development of disaster recovery plans (DRP) and business continuity plans (BCP).

Backup and recovery solutions.

Developing and enhancing solutions to meet business requirements (including high availability)

Endpoint detection and response (EDR) services.

Mobile device management (MDM) solutions.

Patch management for endpoints.

Workstation attack surface management

Vendor Management: Coordinating with third-party vendors and service providers to ensure seamless integration and support of IT systems and services.

Unified Communications Management: Managing communication tools such as email, VoIP, instant messaging, and video conferencing systems. Internet (NBN) & VOIP Telephony

Asset Management: Tracking and managing IT assets throughout their lifecycle, including procurement, deployment, maintenance, and retirement.